1. Overview
At Balaur Dance, we provide digital products designed for immediate access and use.
Due to the nature of these products, all sales are considered final once the product has been delivered or accessed.
By purchasing from our store, you agree to the terms outlined in this policy.
2. Digital Product Policy
All products sold on Balaur Dance are delivered in digital format (e.g., PDFs, templates, systems, guides).
Once a product has been:
- downloaded
- accessed
- or delivered via email or account access
it is considered used and non-returnable.
3. No Refunds Policy
We do not offer refunds, returns, or exchanges for digital products under the following circumstances:
- Change of mind after purchase
- Lack of usage or results
- Incorrect expectations not aligned with product description
- Accidental purchase
This policy is in place because digital content cannot be “returned” once accessed.
4. Exceptions (Limited Cases)
Refunds may be considered only in the following situations:
a. Duplicate Purchase
If you accidentally purchase the same product more than once, you may request a refund for the duplicate order.
b. Technical Issues
If you are unable to access or download the product due to a verified technical issue on our side, and the issue cannot be resolved within a reasonable time.
5. Refund Request Process
To request a refund under eligible conditions, you must:
- Contact us within 48 hours of purchase
- Provide:
- Order number
- Proof of issue
- Description of the problem
Requests submitted after this period may not be reviewed.
6. Support First Approach
Before requesting a refund, we strongly encourage you to contact our support team.
In most cases, issues can be resolved quickly, including:
- Access problems
- File compatibility
- Product clarification
7. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
- Suspension of access to purchased products
- Restriction from future purchases
We are committed to resolving issues professionally and efficiently.
8. Policy Updates
We reserve the right to update or modify this policy at any time.
Changes will take effect immediately upon posting on this page.